Returns & Refunds

            Cancellations and Returns

 

Orders can be cancelled without any questions asked and entitled to full refund till a shipping confirmation is sent out. It is not possible to modify or cancel orders once they are shipped. 

We hope that our books will be a joy on your bookshelves forever. However, if for some reason, you are not happy with your purchase, we promise to make it right. You can raise a return request for all purchases from Read Aloud within 10 days of delivery, specifying the order number, item name and the reason for return and we will help you with the return process.

For customers in Düsseldorf, books can be returned within 3 days including the day of drop-off/pickup. We earnestly request all customers to check their books during dropoff/ pickup. 

Terms and Conditions:

  • Items must be returned in the same condition they were delivered in. Many of our books come with a protective cover. Returns cannot be accepted if this cover is torn or removed.

  • The buyer is responsible for return shipping fees.

  • If you qualified for free shipping and return the whole or a part of your order, the original shipping cost (4,99 euro) will be deducted from the refunded amount, unless you keep items worth 40 euro or more. 

  • We recommend using tracked shipment for your returns. Read Aloud is not responsible for items lost in transit.

  • Original shipping charges are not refundable.

  • On receipt of your return, the items will be reviewed and your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.

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shipping over €40 across Germany. 

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